Kaiser issues still

So, I started having problems on June 1, 2023. It is now August 28, 2023. All of the local Kaiser Admin work from home because Covid is so deadly here? (I am super confused by that because they all have their own individual offices when I saw their area before today.)

Latest fun: My online account. It is both confirmed and not confirmed at the same time (confirmed on the phone two weeks ago). She also said she sent it “up the ladder.” I have no idea who she sent it to or how to contract the next person up the ladder.

So I can access somethings like my phone appointments or my prescriptions and my prescription refills. What I cannot access are any documents from doctors and anything they want me to sign or my allergy list nor can I make ANY appointments online.

David took me to my first eye-doctor appointment in over 10 years on Friday. Even though my main doctor at Kaiser shows that I have a death allergy to Sulfur-based antibiotics — this doctor did not show that on screen. He did not have any of my old records either.

I fear calling back because it will be more of “we’ll fix it.” I cannot find anyone actually in person. Maybe I should show up with a lawyer for pain and suffering.

I mean, you all probably get login in problems with your hospitals fixed in under 3 months, right?

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